Metering

Location and Contact Information

The Meter Department is located behind City Hall at 141 North Broadway St. in Forest City.

Our hours are 8:00 am to 5:00 pm Monday through Friday.

We can be reached directly at (828) 202-2269.

 

The Meter Department Supervisor is Brian James and may also be reached by email at brianjames@townofforestcity.com.

 

Mission Statement

Our goal at the Meter Department is to accurately measure each customer’s water and electric consumption in an equitable manner. It is only through the selecting, installing, testing and maintaining of all our meters that we may achieve this goal. At the same time, in conjunction with the Billing Department, we seek to provide the reliability and the quality service that our customers have come to expect from the Town of Forest City’s employees. 

 

Acquisition of monthly billing data

All Town electric and water meters are read each month starting on the first working day of the month. The meters are read solely by Meter Department employees. All of our employees are easily recognized by their uniforms and ID badges. While the exact dates that a customer’s meter may be read will vary occasionally due to the effects of weekends and holidays on the billing cycle, we strive to keep as close to a 30 day billing cycle as possible.